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Subject to stock availability, and unless otherwise specified in the product description, we aim to despatch orders within 24 hours. Depending on the parcel size we use Royal Mail 1st Class Post or a courier. Unless we have notified you of a delay you should receive your order 5-7 working days. In the unlikely event some reason your parcel doesn't arrive within 10 working days, please contact us. postage POST FREE orders over £25.00 For orders up to £24.99 postage costs is £2.50 If you require an item urgently please contact us for a special delivery price. Postage rates apply to UK UK Mainland/BFPO addresses only. . overseas orders We currently only accept online orders for delivery to UK Mainland/BFPO postal addresses. For details for Highlands, Islands/N.I, and overseas customers please contact us to discuss delivery options. returns We want you to be completely satisfied with your purchase each and every time you shop with us. If you're not happy with a product that you have received, you may return it to us in its original condition within 30 days of your order for a complete refund. We regret that we cannot be held responsible for non-delivery of returned goods. We recommend that you obtain proof of posting when making a return. Before making a return please contact us, as there are occasions when it may not be necessary for you to be inconvenienced by sending a product back to us. Your return should be sent to the address below and please include the packing slip and your reason for making the return. Pandora 196 High Street Guildford GU1 3HZ United Kingdom |