terms & conditions

Whether you are using our website just to browse, buy online or to check what's new in needlework and knitting - first and foremost we want you to enjoy the experience! If there is any aspect of the site you are unsure about, or if you have any comments or suggestions please contact us. our terms & conditions in summary We want you to be completely satisfied with your purchase each and every time you shop with us. If you change your mind about an order and wish to cancel it, you may do so up to the time it is dispatched (subject to stock, we aim to ship orders within 24 hours). If you're not happy with a product that you have received, you may return it to us in its original condition within 30 days of your order for a complete refund. For more information please see our delivery and returns policy. Should you wish to cancel an order or return an item please contact us. We may not be able to accept an order if payment authorisation fails or if there is a mistake with the pricing or product description. We reserve the right to cancel any order at our discretion. If there is any problem you your order you will be contacted by one of our team. Our full terms and conditions can be read here. our registered business address is: Pandora 196 High Street Guildford Surrey PO7 4SZ United Kingdom